A chatbot takes over the first response, handles the common questions, and passes difficult issues to a human agent. This is why many businesses start with a Customer support chatbot for websites before expanding to other channels. Some teams even begin with a Free chatbot for customer support to test the workflow before upgrading. https://www.zupyak.com/p/4906226/t/ai-chatbot-for-customer-service-the-fastest-way-to-stop-missing-website-leads