Copilot can now create case summaries while in the "talk to a matter" side pane. Shopper service Reps (service representatives or Reps) can perspective case summaries with no getting rid of context of what they're engaged on, and speed up case ramp-ups, transfers, and wrap-ups. Associates can also use Copilot https://harvard-case-study-soluti89154.full-design.com/the-5-second-trick-for-case-study-analysis-78232444