Copilot can now make case summaries during the "talk to a matter" side pane. Shopper service representatives (service Associates or Reps) can check out case summaries without the need of shedding context of the things they're engaged on, and accelerate case ramp-ups, transfers, and wrap-ups. Associates might also use Copilot https://find-someone-to-take-my-c08872.full-design.com/rumored-buzz-on-online-case-solution-78225489