To ask for a refund you should receive an RMA (Return Authorization). Requests needs to be built on the internet and submitted with the get details. If you come back your products without a RMA amount you will not be refunded. Transport and dealing with fees are non-refundable. For returns https://allhealthmarket.com/product/new-arrivals/wellness-as-seen-on-tv/hot-sale-silicon-dental-stop-anti-snoring-solution-device-nose-clip-anti-snore-sleep-apnea-aid-device-night-tray-health-care/